Non-Refundable Policy
Introduction
This Non-Refundable Policy explicitly outlines the financial terms governing paid listings, premiums, and listing plans within the Rentazza application. This policy complies with the Consumer Protection (E-Commerce) Rules, 2020.
1. General Fee Structure
Rentazza charges fees for specific digital services, which include but are not limited to: • Premium listing packages (e.g., featured listings, top-of-page bumps). • Property listing packages. • Lead-unlock packages or ad credits.
2. Strict No-Refund Policy
All financial transactions conducted on the Rentazza platform are final. Because our services involve the immediate delivery of digital components (instant visibility, ad space allocation, immediate unlocking of database leads, or listing plan activation), we enforce a strict non-refundable policy. • No refunds will be issued once a premium listing package or listing plan is active, even if the property is successfully rented out prior to the expiration of the package duration. • No partial or pro-rata refunds are given for unused listing periods or remaining days on a featured listing plan.
3. Limited Exceptions (Regulatory Mandates)
In compliance with the Consumer Protection Act, 2019, refunds or charge corrections will only be evaluated under the following technical or administrative conditions: • Double Billing / System Failure: If a system error or gateway loop processes a payment multiple times for the exact same transaction, the duplicate amount will be automatically reversed and credited back to the original source account within 5 to 7 business days. • Service Non-Delivery: If a payment is successfully completed but the associated digital service fails to deploy entirely due to an app-side database glitch (and cannot be manually activated by our tech support team within 48 hours of notification), a refund may be initiated.
4. User-Initiated Account Cancellation / Deletion
If a user decides to delete their Rentazza account or terminates a listing early, any active balances, premium statuses, or credits are instantly surrendered. No financial compensation or cash conversion will be provided.
5. Dispute Channels
For billing issues or payment failures, users must raise a support ticket inside the app or email the support desk at support@rentazza.in within 48 hours of the transaction to generate a tracking ticket number.